Help CentreWe understand that circumstances change, and you may need to cancel your subscription. Here’s everything you need to know about our cancellation policy:
1. How to Cancel Your Subscription
To cancel your subscription, you must notify us in writing before your next billing cycle.
- Send your cancellation request to support@mcbhub.co.uk or use the Contact Us form available on your dashboard.
- Alternatively, you can call us at 0117 379 0701 for assistance.
💡 Tip: Make sure to include your account details and reason for cancellation in your request to ensure a smooth process.
2. Important Terms
- Non-Refundable Policy: All subscriptions are non-refundable. Cancelling your subscription will stop further billing but does not provide refunds for the current billing period.
- Cancel Anytime: You can cancel your subscription at any time before the start of your next billing cycle, regardless of your plan (monthly, quarterly, half-yearly, or annual).
3. What Happens After Cancellation?
- Your subscription will remain active until the end of the current billing period.
- Once the period ends, your account will lose access to paid features.
Exceptions
- Any agreements made in writing that specify different cancellation terms will override this policy.
If you’re considering cancelling, we encourage you to contact us first—we may be able to help you adjust your plan or address your concerns.