Help CentreAt MCB-HUB, we strive to provide a smooth and user-friendly experience. However, technical issues can occasionally arise. Here’s a guide to addressing some of the most common problems:
1. Slow Page Loading
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Possible Causes:
- Your internet connection may be slow or unstable.
- Your browser may have too many cached files.
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Solution:
- Check your internet connection and try refreshing the page.
- Clear your browser’s cache and cookies.
- Use an updated browser like Chrome, Edge, Firefox, or Safari.
💡 Tip: Avoid using multiple tabs with heavy resources while browsing MCB-HUB.
2. Login Issues
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Possible Causes:
- Incorrect email or password.
- Your account hasn’t been activated yet.
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Solution:
- Double-check your email and password for typos.
- Use the “Forgot Password” option to reset your credentials.
- Ensure you’ve activated your account via the confirmation email sent during registration.
3. Trouble Uploading Images or Files
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Possible Causes:
- File size or format may not be supported.
- Browser settings may be blocking uploads.
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Solution:
- Ensure your files meet the size and format requirements (e.g., JPEG, PNG, PDF).
- Enable file uploads in your browser settings.
- Try using a different browser to see if the issue persists.
4. Problems with Listings or Posts
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Possible Causes:
- Incomplete profile setup.
- Missing mandatory fields in your listing or post.
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Solution:
- Ensure your profile is complete, including contact details and membership information.
- Review your listing or post and complete any required fields marked with an asterisk (*).
Still Having Trouble?
If you’ve tried these solutions and the issue persists, contact our support team via the Live Chat Widget or email support@mcbhub.co.uk for assistance.