Help CentreIf you’re unsure about how to reach us or what to expect, here are answers to some frequently asked questions about contacting MCB-HUB Support:
1. What’s the Best Way to Contact Support?
The fastest way is through the Live Chat Widget on our website. You can:
- Access instant answers from our Knowledge Base.
- Chat with an agent during business hours.
- Leave a message after hours for a prompt response.
2. How Quickly Will I Receive a Response?
- Live Chat: Immediate response during business hours.
- Email: We aim to respond within 24 hours on working days.
- Phone: Calls are answered during business hours.
💡 For urgent issues, live chat or phone is recommended.
3. Can I Attach Files or Screenshots When Reporting an Issue?
Yes! When emailing us at support@mcbhub.co.uk, attach screenshots, error messages, or any relevant files to help us resolve your issue faster.
4. What Information Should I Include When Contacting Support?
- Your account email or username.
- A detailed description of your query or issue.
- Any relevant screenshots or documents.
Providing this information upfront ensures we can assist you efficiently.
5. What If I Need Help Outside Business Hours?
- Use the Live Chat Widget to leave a message or browse the Knowledge Base.
- Our team will get back to you as soon as possible during the next business day.
At MCB-HUB, we’re committed to providing exceptional support. Whether it’s a simple question or a complex issue, we’re just a message or call away!