Help CentreWe’re here to help resolve any technical challenges you may face. Reporting an issue is simple and ensures we can assist you quickly.
1. Identify the Problem
Before reaching out, try to gather the following details:
- The specific issue you’re experiencing (e.g., "Unable to log in").
- The steps you took before encountering the problem.
- Any error messages you received.
2. Use the Live Chat Widget
- Open the Live Chat Widget in the bottom-right corner of the screen.
- Click “Chat with Support” and provide a brief description of the issue.
- Attach screenshots or error messages if possible to help us identify the problem.
3. Email Support
- If live chat isn’t available, email us at support@mcbhub.co.uk with the following details:
- A description of the issue.
- Your account email and membership plan.
- Screenshots or files relevant to the issue.
4. What Happens Next?
- Our team will review your report and provide a solution as soon as possible.
- In some cases, we may escalate the issue to our technical team for a more in-depth investigation.
💡 Tip: The more details you provide, the faster we can resolve your issue.