Help CentreAt MCB-HUB, we’re committed to making your experience as smooth and efficient as possible. One of the easiest ways to access support, information, and guidance is through our Live Chat Widget located in the bottom-right corner of your screen. Here’s how to make the most of it:
1. Where to Find the Widget
- Look for the chat icon in the bottom-right corner of any page on MCB-HUB.
- The widget is your gateway to instant assistance, whether you’re looking for FAQs, the Knowledge Base, or live support.
💡 The chat icon is visible across the entire site, so help is always just one click away!
2. What You Can Access Through the Widget
📚 Knowledge Base
- Search our extensive Knowledge Base for articles and guides on how to use MCB-HUB.
- Get step-by-step instructions for setting up listings, managing your account, and more.
❓ FAQs
- Browse frequently asked questions to find quick answers to common queries.
- Topics include subscription details, billing information, listing updates, and more.
💬 Live Chat
- Need personal assistance? Connect with our support team in real time via live chat.
- Our team is available to help during business hours, ensuring your questions are answered promptly.
3. How to Use the Widget
Step 1: Click the Widget Icon
- Tap the Live Chat Widget in the bottom-right corner of the page to open the chat window.
Step 2: Choose Your Help Option
- Use the search bar to look up articles or FAQs in the Knowledge Base.
- If you need further assistance, click “Chat with Support” to start a live conversation.
Step 3: Follow the Prompts
- For live chat, provide your name, email, and a brief description of your query.
- Our support team will respond shortly to assist you.
💡 Tip: Start by typing keywords related to your issue (e.g., "subscription upgrade") to find relevant articles instantly.
4. Benefits of the Live Chat Widget
⚡ Instant Access to Support
- No need to navigate multiple pages—everything you need is in one convenient spot.
📖 On-Demand Knowledge Base
- Access a wealth of information at your fingertips, 24/7.
💬 Personalised Assistance
- For complex issues, live chat connects you with our friendly support team who can guide you step by step.
5. When to Use the Widget
- Need Quick Answers? Browse the Knowledge Base or FAQs for immediate solutions.
- Have a Specific Question? Start a live chat to speak with a support team member directly.
- Troubleshooting an Issue? Use the chat to describe your problem and get tailored guidance.
6. Live Support Availability
Our Live Chat Support is available during business hours (9 AM – 5 PM). Outside these hours, you can:
- Leave a message via the chat widget, and our team will get back to you as soon as possible.
- Continue browsing the Knowledge Base for helpful articles.
With the Live Chat Widget, MCB-HUB ensures you’re never more than a click away from the help you need. Whether it’s finding an article, solving a problem, or getting real-time assistance, our widget is here to make your journey easier! 🌟