MCB-Hub Referral Program Troubleshooting

🔧 Troubleshooting & Common Issues

1️⃣ My referral didn’t track—what happened?

• They must enter your referral code when signing up.

• If you used the referral form, ensure the details were correct.

• The referral must be new—if they were already in our system, it won’t count.

• If unsure, contact admin@mcbhub.co.uk with their details, and we’ll check.

2️⃣ My referral signed up but didn’t get a discount—why?

• Did they use your referral code at sign-up?

• Discounts only apply to first-time customers.

• If they forgot to use your code, email admin@mcbhub.co.uk ASAP, and we’ll see if we can fix it.

3️⃣ I referred someone, but I didn’t get paid.

• Commission is only paid for valid, completed referrals.

• If a referral was already in our system or didn’t complete their sign-up, it won’t count.

• Check your monthly performance email for your successful referral count.

4️⃣ I need my referral code—where can I find it?

• Your unique referral code was sent to you when you were approved.

• Can’t find it? Contact admin@mcbhub.co.uk, and we’ll resend it.

5️⃣ Can I refer myself?

• No—referrals must be for new customers only.

6️⃣ Can I post my referral code online?

• Yes, but only in appropriate spaces (e.g., your website, email list, or social channels).

• No spamming or sharing in places that violate site policies.

7️⃣ How do I move up to the next referral tier?

• Once you hit 101+ referrals, your tier upgrades automatically.

• We will update your commission & discount level in your monthly performance email.

📩 Need Help?

For any issues or questions, email admin@mcbhub.co.uk and we’ll assist you!

🎉 Happy Referring & Thank You for Partnering with MCB-Hub! 🎉