Help CentreWhen you need help, time matters. Follow these tips to ensure your support requests are handled quickly and efficiently:
1. Be Clear and Specific
- Provide a detailed explanation of your issue or question.
- Include relevant information such as:
- Your account email or username.
- The specific feature, listing, or page you’re referring to.
- Any error messages you encountered.
💡 Example: Instead of saying, “My listing isn’t working,” try: “My listing for [Business Name] is not appearing in search results.”
2. Attach Supporting Documents
- Screenshots, error messages, or files can help us understand your issue faster.
- For email requests, include these attachments to save time on follow-up questions.
3. Use the Right Channel for Your Query
- Urgent Issues: Use the Live Chat Widget for immediate assistance.
- Detailed Queries: Email us at support@mcbhub.co.uk with all relevant details.
- Quick Questions: Check the Knowledge Base for instant answers.
4. Respond Promptly to Follow-Ups
- If our support team needs additional details, responding quickly ensures your issue is resolved faster.
5. Avoid Duplicate Requests
- Sending multiple emails or chat messages for the same issue can cause delays. Stick to one channel to streamline the process.
💡 Tip: Check your spam folder to ensure you don’t miss replies from our team.
At MCB-HUB, we value your time and aim to provide fast, effective support. By following these tips, you’ll help us help you! 🌟